Policies

Participation:


  • The website FibroCoach.Online is designed to appeal to a target niche I am part of and know intimately, Women with Fibromyalgia. 
  • I designed the Women with Fibromyalgia Program, especially for them. 
  • It is  based on a feminist model that recognizes that a women's group works differently than a mixed group. I hold sacred space for them.
  • Therefore, the Fibro Freedom Formula Group program and its corresponding Facebook group are available to women only.


  • By request, the public Facebook group is now available to anyone with Fibromyalgia, or who cares for someone with Fibromyalgia.
  • Men are welcome at the website FibroCoach.Online to look around, to take life coaching or private fibromyalgia coaching with me. 
  • The Fibro Freedom Formula program content is available privately for one or more men.  
  • Should there be interest expressed for a group program for men, I’ll be happy to create that with a separate landing page for men.


  • Should interest arise for a mixed group, I'll create that with a separate landing page for that. 


Satisfaction and Results; Refunds and Cancellations:


My goal is for great results for all my Clients.  However, that is not solely my responsibility because I am not in control of your actions.  You are.  You must take consistent action to create new habits and to succeed at anything.  If you are unhappy, tell me; don't wait and ask for a refund after a package or program. Any issues must be addressed as they arise. That being said I am in business to serve and I make every effort to do so.


Please note that I offer a complimentary introductory session to get acquainted and to see if the coach/client match feels right.  Please use that.  I also have a YouTube Channel and a Facebook Page where you can get to know me before deciding to buy.


Private individual coaching or healing sessions are typically not refundable and are not refundable from me either.  


  • Group Programs are non-refundable.   Recordings will be made available as soon as possible after a session (usually within 48 hours).


  • If you are not comfortable, please do not wait until the end of the session to tell me.  I am here to serve.  Let's resolve any problem immediately as it arises.
  • Coaching and Program results will vary according to how well a client works the plan. Being present during the session is only part of the client responsibility. Doing the work is necessary to create the results we both want for you.

Refund Policies:


  • We do not provide refunds on purchases of any of our training or  coaching programs.


  • This policy is posted clearly on our website, on your purchase, and on invoices. By purchasing one of our products you agreed to this policy and to all of our disclaimers on the website.


Cancellations:


  • When you must cancel or reschedule a session, please give at least 48 hours notice.  Notice given less than 48 hours before a session is viewed as missed appointments and is non-refundable.


  • Sessions are virtual and easy to attend.  Consideration may be given for a genuine emergency.



Medical Disclaimer:


I am not a Medical Doctor, or health practitioner and I do not give medical advice.  


If you need medical advice, please contact your doctor, an urgent care clinic, or other health practitioner. 


I am a Life Coach with fibromyalgia.  


This site is for  the services of  experienced & qualified Life Coach.  It is not a medical services site.


My expertise in Fibromyalgia is as a patient who has learned to manage and control the illness well, after having been work disabled from it, and as a woman who is now living well in spite of it.   I make no other claims.

You should ever rely on a website for  medical advice, especially emergency medical advice.  Reminder, for medical advice, consult a doctor, hospital, urgent care center, ER or First Responder  for help.    

  


Privacy Policy:  (convenience copy from official Privacy Policy page)


Effective August 17, 2019

 


This Privacy Policy (the “Policy”) is designed to help you understand how we collect and use personal information on this website and offline within the business, and how we handle privacy issues.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Because email and instant messaging are not recognized as secure communications, we request that you not send private information to us by e-mail, or instant messaging services.

Changes to our Privacy Policy

We reserve the right to modify this Policy at any time without notice, so please review it frequently. The date at the top of this page indicates when this Policy was last revised. This Policy applies to all information that we have about you, and to your account with us.

If we decide to change this Policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If we make material changes to this Policy, we will notify you here, by email, or by means of a prominent notice if we create a log in area the Site.  

The Information We Collect

When you visit FibroCoach.Online , you provide us with two types of information: A) personal information (such as your name and contact information) that you have voluntarily disclosed to us, online or by phone and B) non-personally identifiable information that is generated when you interact with the Website.

A) Personal Information

We may occasionally use your name and email address to send you updates regarding services offered by FibroCoach.Online that we think you may find valuable. We will send you our newsletter if you opt to receive this communication from FibroCoach.Online . If you wish to unsubscribe from promotional emails including newsletters, you may do so by following the unsubscribe instructions included in each promotional email.

Surveys or Contests

From time to time, we may provide you the opportunity to participate in contests or surveys on our Website. If you participate, we may request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

We use this information to notify contest winners and award prizes, to monitor site traffic or personalize the Website.

Third Party Service Providers

We use third parties to provide various services on our behalf, such as an email service provider.   

We use PayPal to process all payments and we do not see or retain any credit card information.   

When you sign up to receive updates from us, we will share your email address with our email service provider.

Third parties are prohibited from using your personally identifiable information for any other purpose including their own marketing. These companies are authorized to use your personal information only as necessary to provide these services to us.

FibroCoach.Online has one or more Facebook business pages and one or more Facebook groups. The Facebook pages are not part of this website, although they might link to it. The Facebook pages should not be considered secure. Only this website is secure.

If FibroCoach.Online is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Sharing your Personal Information

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website.

Tracking Technologies

As is true of most web sites, we may gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

We use Google services to improve our content and keep it free.  We use Google Analytics to track visitor analytics, You Tube for video content and Adsense for advertising.  See here for how Google uses information from websites that use its services.

Technologies such as: cookies, beacons, tags and scripts may used by FibroCoach.Online and our analytics, affiliate, or email partners. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We may use cookies to remember users’ settings (e.g. language preference) and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but in the future, your ability to use some features or areas of our site may be limited.

Third parties with whom we partner to provide certain features on our site may use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.

Links to Other Sites

This Website may contain links to other sites that are not owned or controlled by FibroCoach.Online. Please be aware that FibroCoach.Online is not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each website that collects personally identifiable information.

This privacy statement applies to information collected by this Website.

Blog

If you comment on posts published on the FibroCoach.Online Blog, you should be aware that any personally identifiable information you submit can be read, collected, or used by other users of this forum and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in this forum. To request removal of your personal information from our blog or community forum, contact us at Christine@FibroCoach.Online . In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Media Widgets

Our Website includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changing or Removing Information

We collect only your name, email and details you provide to receive a free coaching call from the website.  Other information you provide us to contact you for coaching purposes is maintained privately offline. 

In the future, we may collect more information online. We will update this policy before doing so.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. FibroCoach.Online takes appropriate precautions to protect our users’ information. Your account information is located on a secured server behind a firewall. 

We use SSL encryption to protect this site. We also use malware protection for the site.

Third Party Transactions

We do not collect your payment information. Instead, we use PayPal & Square to provide that service for us. You may pay us through Paypal or Square with a credit card.  You do not need a PayPal or Square account to use these services. Our Paypal and Square buttons transfer you to theirs own sites, third party sites to this site. 

How to Contact Us

Should you have any questions or concerns about the security on our Website or these privacy policies, please email us at: Christine@FibroCoach.online, or contact us at the following mailing address:

FibroCoach.Online

c/o Christine Lutley

127-3 Dillman Place,

Dartmouth, NS B3A 1A6

Women with Fibromyalgia enjoy yellow hibiscus photographed by Christine.

Women with Fibromyalgia enjoy yellow hibiscus photographed by Christine.

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